While the call center may not seem like a dangerous place compared to a factory floor, it’s a busy, face-paced environment that often sees people working together closely in a crowded space. There are sharp corners, tangled cables on the floor, carpets to trip over and heavy equipment on desks and shelves. Many call centers also employ a large percentage of older workers, who may be more prone to medical emergencies. In addition, during cold and flu season, the “packed in like sardines” aspect of call center work means illnesses can spread like wildfire. Using a headset daily in conjunction with a lot of screen work can also lead to headaches.
For this reason, it’s important to ensure that the call center is stocked with the supplies needed to keep the workforce healthy. Illnesses and injuries can lead to absenteeism that can negatively affect the quality of customer service companies are providing. It’s not just a good idea, it’s the law: the federal government requires that all workplaces follow the standards put in place in 2015 by the American National Standards Institute (ANSI).
According to the standards, all workplaces must have, at a minimum, a Class A first aid kit which provides a basic range of products to deal with most common types of injuries encountered in the workplace including major wounds, minor wounds (cuts and abrasions), minor burns and eye injuries.
For the call center, a first aid kit should include:
Pain relievers and fever reducers. For aches and pains, ensure that there is a ready stock of aspirin, Tylenol, ibuprofen and other pain relievers.
Wound dressings. This includes adhesive bandages of all sizes, antibiotic cream, hand sanitizer, burn treatments, eye coverings, antiseptic, eye/skin wash, sterile pads, gloves, triangular bandages, and roller bandages. It’s also recommended that any office first aid kid also contains tourniquets.
Allergy medications. This includes antihistamines such as Benadryl for allergic reactions, or other non-drowsy antihistamines.
A reference guide. It’s important that all first-aid kits contain an easy-to-use informational book on the treatment of minor injuries and illnesses.
Injury treatment. Even if there’s no wound, twisted ankles or banged elbows can hurt. Ensure you have heat and cold packs necessary to treat bumps and bruises.
A defibrillator. In a busy office workplace, it’s a good idea to keep a working defibrillator in the event of a cardiac emergency.
To ensure that your call center is always well stocked with supplies, consider contracting with a first aid kid supplier. Medical supplies companies such as 1st Aid Supplies can keep your call center’s first-aid kid stocked and ready to tackle on-the-job injuries. A healthy, well cared for workplace is a productive workplace.